Our Policies
Scheduling
We are by appointment only, and only come in when we have scheduled appointments. Someone will be available to see you 15 minutes prior to your appointment time.
Large Parties
Parties of 4 or more must pay a deposit of $25 per person at the time of scheduling. The deposit will go toward the costs incurred during the appointment. In the event the client does not show up for the appointment or fails to cancel at least 3 hours ahead of time, the deposit is non-refundable.
Cancellations and Rescheduling
In the event you are unable to keep your appointment, please notify us prior to your appointment start time. If no notificiation is given, you will be required to pay a $25 no-show fee upon rescheduling. This is to cover the cost the clinic incurred during your initial appointment. It does not go toward your next appointment and is nonrefundable. (Large parties do not pay this additional $25 fee as their original deposit covers this cost.)
How Late is Too Late?
We may have to cancel or reschedule your appointment if you are more than 15 minutes late.
Have an Appointment for Each Person You Bring
Each screening takes around 10 minutes to complete, and a full treatment usually takes a half hour. We want to allow time for each person to be treated if necessary. Please provide the total number of people to be seen at the time you book the appointment.
Child Care
We do have chalkboards and coloring books for the children to play with. In case these items are already in use, it’s always a good idea to bring something for a child to do while they wait. If you have a young child and plan to be treated yourself, please bring someone to watch the child while you are in the chair.
Cosmetic Comb Out
As we use a heated air treatment, we ensure everything is dead when you leave the clinic. We still do a comb out, but just for cosmetic purposes. Removing the vast majority of the nits gives a cleaner look and allows the client to return to normal activity immediately following the treatment.